FAQ'S

What you need to know, is that our programs come only from verified sources, which makes them highly secure. What is more, we at SOFTFLIX believe that comprehensive service at the highest level is one of the most important values, so you can always count on our experienced team to choose the right solution for you. In case you have any questions, we prepared for you a quick and comfortable way to contact us - chat. If you prefer there is also the possibility to call us or send us an e-mail and be sure we will help in a short period of time. SOFTFLIX might become your favorite shop for software and games because an account, once created, gives you unlimited access to every program you’ve purchased.

All your downloads are stored in your customer account, which gives you unlimited access. Our product keys permanently activate the respective software, without any time limit. Please note, that if you purchase a license for 1 device you cannot install the program twice.

Having an active, free customer account is not mandatory to buy any of our products, but it’s beneficial. If you are logged in each purchase is saved on your individual list, to which you have permanent access. What's more, purchasing as a guest disqualifies you from receiving bonus points that might be used as a discount in your next order.

You will get your access code straight after the payment is accepted, so within 5 minutes. It’s noteworthy that there are no shipping fees.

When you find a proper program for you, click the “BUY NOW” button. It will allow you to proceed to checkout or add the chosen product to the cart. If you are looking for a few products, the cart is the best option! When you have everything you need, click the “CHECKOUT” button. In the next step, our system will request you to log in (which we highly recommend) or fill in the personal data form. After marking the agreements and clicking “CONFIRM” you will be able to choose the most comfortable payment method. You will receive your license key within 5 minutes. If you have bought a product with a customer account, you get bonus points and permanent access to downloads.

Each product has specified technical requirements that you can find in the description. If you are not sure the program you want to purchase is compatible with your hardware, don’t hesitate to contact our trained team!

If you haven’t received the license key yet, you can exchange or return it. If the purchased program has been already sent to you, this disqualifies you from making a return or exchange.

If your program does not start or stop downloading, please check your anti-virus settings and check if your device is connected to the internet. The problem might also be caused by the browser, so please try to change it. If these solutions don't help, please contact us!

Yes, of course! For our business customers, we prepare personalized offers according to the company's needs, devices and their technical possibilities and the budget. We set an experienced personal customer advisor to take care of the above issues and answer your questions. The advisor will walk you through the whole process of installing software on your devices.

You must confirm that you are of legal age before purchasing.

We have prepared several payment methods, to allow you to choose the most comfortable for you. There is a choice between PayPal, Card, GiroPay, Sofort, Bancontact, Przelewy24, iDEAL, Eps, SepaDebit, AliPay and WeChat. You can also pay in installments.

Yes, of course. The invoice is the proof of purchase and if you buy products for your company registered in the EU, you can write the tax off as expenses with it.

By buying each program from our offer, you gain an unlimited license for it, so you don’t need to worry about maintenance costs in the future.

Yes, of course! SOFTFLIX is an international selling platform that sells digital licensing codes, so there is no problem with buying products, because payment, purchasing and shipping is processed via the Internet.

If your license key does not work you can activate it by phone. You need to click “back” in the installation window and select “activate by phone”. Then You have to select your country at the top of the selection window and call a free number 0800, then follow the instructions. If it doesn’t help, please contact us by e-mail: support@softflix.com or by phone at +49 (0) 800 7777 1 99 so we can help you to solve the problem.

Yes, it is. Our software comes only from verified sources - and is certified by our Microsoft Gold Membership Status. Our experienced staff always help to choose the proper and legal way of licensing for both, individual and business customers. Our legal website operator identification: SOFTFLIX AG Maximilianstr. 33 80539 München Germany Represented by the chairman Marta Górka Telephone: +49 (0) 800 7777 199 E-Mail: contact@SOFTFLIX.com listed in the commercial register of the local court München Commercial register number 237596

You have the opportunity of downloading the software you have purchased directly after placing your order. After you make the payment, the download links will be noted on the order completion page - you can find them in your customer account. You will also receive the download links with the product keys on the given email address.

If you need help with the installation, our customer service team will be happy to help you! Contact us using Chat, e-mail: support@SOFTFLIX.com.

Full version refers to software available in the full scope of functions for an unlimited period. At SOFTFLIX you always purchase only this type of software.

Microsoft's license terms apply that the product key is intended for use on one device. Working against it is not legally correct, according to Microsoft. Therefore, the product keys are designed for use on one device so you will need a product key for each of them. This rule does not apply to programs (license + CALs) for which it is expressly stated for how many devices it is intended.

You have continued access to all your downloads on your customer account.

To view the invoice for a previous order, you must first log into your customer account

To change your customer data, you must first log into your customer account by clicking on My Account.

After you have placed an order with us, you will receive all further information by email. After ordering, you will receive an order confirmation to find the download links for the software. You will receive the product key in a separate email